While banks have rushed to launch chatbots and mobile features, the majority of customers still prefer to open accounts at physical branches. Opening an account is often the first impression of a bank, making it extremely important to ensure the process runs smoothly. Let’s hope this survey serves as a wakeup call to always put customer experience first.
In other banking news, Goldman Sachs plans to start trading bitcoin in a roundabout way. The new service is a result of listening to its customers’ interest in cryptocurrency.
Blockchain receives a lot of hype in the business world. A surprising survey reports that only one percent of companies have implemented the technology. What do you think it will take to spur the mass adoption of blockchain? Tweet your answer to @kcdpr!