If crisis management were a meme it would look a lot like this: Before 2020, it would appear that crisis management planning was a lot simpler – plan ahead, say “I’m sorry”, maybe give customers a discount or two, and move on. Today, crisis management planning is a...
The COVID-19 crisis has presented businesses of all sizes with a host of new and unprecedented challenges – remote work, loss of childcare services, mandatory cancellations and shutdowns, travel restrictions, low supply of housecleaning goods, non-perishable foods,...
The bigger you are, the harder you fall, and this rule extends to the corporate world. Samsung has been waging a fierce PR battle to save face surrounding constant coverage of its spontaneously combusting Galaxy 7 smartphone, and this week the company finally decided...